User Centric Design, User Experience Design, Usability, Interaction Design, SEO, Hong Kong, China internet
TG just came back from a trip and has a chance to interact with some of our clients to talk about their wish lists in using our web sites.
Most feedback came from people representing the client side who want to know our website terminology in plain language. Certainly it’s not a stand-alone coincident. In the old days, TG always regarded our Math’s teacher in school as an alien, who spoke jargons and formulas in classes. Would he quote examples from commonplace or everyday objects?
To capture or activate new users always presents a challenge. Many of our users are senior citizens. They know little about internet, not to mention how to use the tools in the web site to complete a task. It’s the first hurdle we need to remove, making the tools and devices in the website simple and easy to understand.
Prior to this post, TG has seen a very good presentation in explaining web project management and has written a post in other blog. It may be the right time to do another search and see what else is available in the market we can leverage on.
The search result of Common Craft brings us insight. The company is specialized in making video, using video as an instruction tool to show users what social networking, social bookmarking, RSS, and . TG is fond of its paperworks video in particular.

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Kelikuru.com is 嘰哩咕嚕, a Chinese term basically means rumbling. The idea comes across TG's mind while watching a cartoon show on TV few years ago. We walk through our life,day by day ; speak to many people, known or unknown, year after year and we may not notice that there are so many wonderful things passing by. Writing a blog can literally leave my foot-prints in the internet world, help me keep the memory. At this moment, a big chunk of my life is closely aligned with user-centric design, user research, web-based environment both in Hong Kong and China. Perhaps I may not be like that tomorrow, I may be in other setting, have nothing to do with usability, but who knows what's going to happen next?
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[...] Give our users Plain Language please! [...]
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February 21st, 2010 at 11:00 am
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